Question 1

Why should I drink filtered Tapp Water instead of bottled water?

Accepted Answer

Public water in the Caribbean is generally speaking subject to regular and rigorous controls and meets all the
standards, but many people do not like the taste, or truly trust the safety of their water. Filtered tap water is safe and healthy to drink and also much cheaper than bottled water. TAPP water filters additionally remove any contaminants as well as chlorine which is often the origin of poor tasting water. Filtered tap water is much more environmentally friendly than bottled water. Consider the CO2 footprint of bottled water production, transportation and distribution. And last but not least, using a TAPP water filter is
more convenient, as you can stop carrying heavy water bottles from the store home. Many other filtration systems or bottled water processes remove the good minerals such as magnesium and calcium along with the bad. Tapp Water ensures it keeps the good minerals.

Question 2

How much does a Tapp Water product cost?

Accepted Answer

The products vary in price depending on the unit and how many filters you purchase. You can visit our shop here to see all our pricing. Your savings can be sizeable compared to purchasing bottled water. For example – Our Ultra unit which has a filter lasting 6 months or approximately 2500L costs you .012 cents USD or .004 cents XCD a liter. Monthly charges equate to $5 USD or $13.50 XCD when you are purchasing the yearly filters for the Ultra unit. Calculate the cost of your monthly purchases in bottled water and see how much you could save. Not to mention drinking healthier water compared to bottled water or the positive contribution you are making to the environment. There really isn’t much of a decision left except which product suits you best!

Question 3

What are the Tapp Water products made of?

Accepted Answer

TAPP refill cartridges are made from coconut shells and absorbs chemicals, gases, metals and organic
elements thanks to its microscopic structure and highly porous surface.
The materials we use in our filters reflect our commitment to sustainability, quality and durability.
The cartridge housing is made of ABS and PC plastic, which is free of BPA and phthalates and is manufactured
from natural raw materials.
The carbon block found inside the cartridge housing and which filters your water is made of coconut shells
(70%) — which biodegrade in CO2 and water — and UHMW (30%) — which is inert and stable and doesn’t
accumulate in marine life.
Our product also contains two small silicone parts that hold the carbon block in place to ensure maximum
filter efficiency. These parts decompose in amorphous silica, carbon dioxide and water.

We continue to innovate and are committed to creating a 100% biodegradable filter – as biodegradable is
always better than relying on recycling. Better for the planet, better for our children and better for ourselves.
We know we are on the right path by having created a better solution available right now compared to what
existed before.

Question 4

Why do I have to change my filter cartridges?

Accepted Answer

The quality of your water and the efficiency of the filter’s filtration capacity can only be guaranteed for a usage capacity equivalent to the product. The EcoPro compact is 1 month or 300L, EcoPro and Pitcher Pro are months or 1200L and 600L respectively and the Ultra is 6 months or 2500L. Our quality parameters for filtering substances and contaminants are above 95% in most cases (depending on the type of contaminant it is higher, for instance, with chlorine filtration efficiency is at 99%). The filtration of contaminants such as pesticides and herbicides, VOCs, and microplastics do not meet our quality parameters after the specified months or liters of usage. If you use your cartridge beyond our recommendations, filtration efficiency will decay below our minimum standards. Keep in mind that carbon is an organically based material that provides a breeding ground for microorganisms on which bacteria can multiply over time. These bacteria build up behind the filter and contaminate the water in the pipe system. This is normal for all activated carbon filters, regardless of whether you live alone or with many people, or if the filter hasn’t been used for some time. A quick reminder in case you don’t use the filter for a couple of days: flush for 30 seconds before consumption to avoid bacteria intake. Our filter cartridges are highly effective at absorbing the smallest substances, contaminants, and particles (1-2 microns) Based on your needs you can calculate the amount of water per day and it could enable you to use your filtered tap water not only for direct consumption but also for cooking, preparing hot beverages, your beloved pets and even watering your indoor plants.

Question 5

How do I make sure I maintain quality water – clean and great tasting?

Accepted Answer

When you maintain your filter properly and change the cartridge at the recommended times, the taste and
cleanliness of your water will be maintained. And last but not least, a quick reminder in case you don’t use the filter for a couple of days: flush for 30 seconds before consumption to avoid bacteria intake!

Question 6

How do I know when to replace my cartridges?

Accepted Answer

You can register your product in the MyTapp app if you like(Apple or Android compatibility) or you can email
us at chris@espowater.com and we will notify you need to purchase your refill cartridges.

Question 7

The water pressure has dropped when I turn on my filtered water?

Accepted Answer

If you are finding that the water pressure is significantly lower when passing through the filter it can be one of several issues: If you are continuing to use an old filter, your filter should be changed as it is clogged with filtered contaminants. If you changed your filter and then noticed a drop in pressure please check that you have placed the filter refill in correctly. In the case of the EcoPro please also check that the silicone seal inside the casing that sits between the filter refill and the casing is present. In the case of the EcoPro Compact please ensure that you have removed the paper protective covers from the filter refill. If you have checked all these items and still experience difficulty please contact us at chris@espowater.com

Question 8

What is the Mytapp app?

Accepted Answer

The MYTAPP app is available for Android and IPhone and is an app that gives you the following:
 Reminders to change your filter
 Data on how many plastic bottles you have saved
 Financial savings not purchasing bottled water
 Data on the CO2 saved by not buying plastic bottles
You can find the MYTAPP app on the Android Play Store and the Apple AppStore

Question 9

Where can I purchase a Tapp Water product?

Accepted Answer

At the moment please message us on Facebook at Tappwater Carribean or email us at chris@espowater.com
In the near future you can make all your purchases at our online shop here
https://www.tappwatercaribbean.com/shop

Question 10

What kind of Social Impact does Tappwater Caribbean have?

Accepted Answer

Here at Tapp Water Caribbean we try to make a big splash in our community. Whether that is helping
financially or by contributing our time. We do as much as we can to improve the lives of those around us. So
far in a very short existence we have donated several of our Ultra filters to different organizations who could
benefit from a Tapp Water solution. We have also joined various organizations and donated our time. Last but
not least we are committed to donating 10% of all our profits to community services.

Question 11

Is it safe to drink tap water or should I continue to buy bottled water?

Accepted Answer

In most regions of the Caribbean we have very good tap water, but some pollutants (microplastics, hormone
and residues, pesticides, herbicides, nitrates, etc.) can be contained in the water. It can also be a long way
that the water needs to travel from the government water source. Pipes inside your home or community are
not visible, can be outdated and contain heavy metals. The high chlorination can also give your water a poor
taste.
For these reasons and the mindset that bottled water is healthier causes many people to buy countless
plastic bottles of water. It is expensive, can be heavy on your back, a much higher carbon footprint and
bottled water isn’t better for you.

Because with the high-quality and sustainable water filters from TAPP Water, safe, great tasting and
inexpensive tap water is always available to you. No more lugging heavy bottles from the store.

Question 12

What contaminants do the Tapp Water products eliminate?

Accepted Answer

Based on tests and research, the TAPP Water water filters remove over 100 pollutants from tap water with
their 5-stage activated carbon microfiltration technology and reduce more than 30 other substances such as
limescale.

Question 13

How does the activated carbon filter work?

Accepted Answer

The TAPP Water activated carbon filters remove over 100 substances such as impurities and pollutants as
well as unpleasant odors and tastes from tap water with a proprietary 5-stage microfiltration technology,
while important minerals such as calcium, potassium and magnesium are retained.
The filter surface is covered with micropores that let the water through but retain the impurities. Activated
charcoal is derived from coconut shells and is therefore 100% natural and sustainable.

The activated carbon microfiltration technology developed by TAPP Water works in 5 stages:

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Stage 1: polypropylene mesh
This fine mesh wraps around the carbon block, filtering out larger microorganisms, sediment, rust, scale
particles and other contaminants. It also protects the carbon block from contamination from human hands
when changing the filter.
Stage 2: adsorption by activated carbon
Coconut shell activated carbon removes organic chemical matter, chlorine, chlorine by-products (VOC, THM,

HAAS etc.), taste, odor, hormone and drug residues, pesticides, herbicides, nitrate, nitrites, PFAS etc. It also
filters heavy metals such as lead , copper, mercury and more.

Stage 3: Carbon Block Microfiltration
The carbon block filters particles larger than 1 to 2 microns. This prevents microplastics, fine dust and most
bacteria from passing through the filter. It also prevents corrosion particles and bacteria that build up in the
pipes from seeping out.

Level 4: Reduction of lime and heavy metals
We are very proud of our proprietary limescale inhibitor formula which is the result of years of research. It is
located directly in the carbon block and prevents the formation of limescale and retains the remaining heavy
metals.

Stage 5: Sieve
The screen finally filters out hair, sand, dirt and other contaminants that may be present in the building's
pipes.

Question 14

Will the filter change the flavour of my water and give me good tasting water?

Accepted Answer

Tapp water products remove or reduce the unpleasant taste and odours coming from your water. Over 100+
contaminants, including microplastics and chlorine and filtered. This provides you with great tasting and safe
water. Compared to most other filters, the Tapp Water products are maintain the healthy minerals such as
calcium, potassium and magnesium.

Question 15

Can you use the filter with hot water?

Accepted Answer

We do not recommend using the filter switch with hot water. The filter is not designed to withstand high
temperatures. If you need hot water turn the lever to the off or unfiltered position and use hot water. Should
you require hot water for drinking, use the Tappwater product with ambient or cold water through the filter
and then bring the water to a boil.

Question 16

I want to do my dishes but don’t want to use filtered water and waste my filter?

Accepted Answer

No problem. The Tapp Water faucet products all have a lever that you can easily switch between filtered and
unfiltered water. No need to uninstall your filter. Quick and easy.

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Question 17

Which taps/faucets do the Tapp Water faucet products work with?

Accepted Answer

The tappwater products will work with 95% of taps with a round headed spout. If the unit doesn’t fit please
let us know as we may have another attachment. The units do not fit with faucets that have an oval opening
or extendable hoses. Please see the image below.

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Question 18

Where were the Tapp Water products designed?

Accepted Answer

The products were designed in Europe. All products undergo regular and extensive testing with strict controls
to ensure the highest possible standards. The Tappwater team is continuously looking at improving their
products and the environmental impact in our society.

Question 19

How do I dispose of the filters?

Accepted Answer

The cartridges are made of recyclable plastic free BPA. The activated carbon block or cartridge should be
disposed of in the waste at the end of their life cycle. Some of our products contain a housing or casing for
the filter and this can be reused time after time with a carbon filter as often as you wish. If your
housing/casing should break you can place this in recycling if available in your location.